SERVICE TERMS

OVERVIEW

We at Cherio Store provide Shopping Service from several countries in the world to others, mainly Brazil.

Please read this Term of Use carefully, as it is the document that will regulate the conduct in the use of this website. By using our Virtual Store in any way (making a purchase, for example), you will be adhering to all terms and expressly agreeing with the conditions foreseen for its use.

When you visit our website and / or buy something on our website, you are using our “Services”. Consequently, you agree to the following terms and conditions (“Terms of Service”, “Terms”), including the additional terms and conditions and policies mentioned in this document and / or available via hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, suppliers, customers, tenants and / or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing, purchasing, commenting or using any part of the website, you agree to the Terms of Service. If you do not agree with all the terms and conditions of that agreement, then you cannot access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store must also be subject to the Terms of Service. We reserve the right to make changes in services, products, prices, qualities, quantities, information and any other materials, as well as to terminate its activities at any time without the need to send any prior notice to you, and without this being your responsibility. the right to any indemnity. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or exchange any part of these Terms of Service when posting updates and / or changes on our website. It is your responsibility to check the changes made on this page periodically. Your continued use or access to the site after any changes are posted constitutes acceptance of such changes.

SECTION 1 – PRIVACY

We guarantee the user of this website the confidentiality of all data provided. We undertake not to provide your email or personal data to third parties. All your information is kept confidential!

Registration is required to make purchases on this site. From now on, it is agreed that the personal data provided in the electronic register are true and proper, and that you will be responsible for all damages and / or losses that the falsity of the information may imply.

SECTION 2 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right, at any time, to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We are not responsible to you or any third party for any modification, price change, suspension or discontinuation of the Service.

SECTION 3 – CONDUCT ON THE SITE

By accessing our online store, you undertake not to send, upload or transmit any material that contains codes or viruses, as well as not to use false identity and not to conduct yourself in a vulgar, inappropriate or offensive manner while using this service, under penalty of permanent removal of content considered inappropriate to the terms or immediate cancellation of the account, without prejudice to liability for any losses and damages caused.

SECTION 4 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. Such products or services may have limited quantities and are subject to return or exchange only, in accordance with our Return Policy.

We made every effort to make the colors and images of our products that appear in the store more precisely. We cannot guarantee that the display of any color on your computer monitor will be accurate, as the colors may change according to each monitor / cell phone.

We reserve the right, but are not required, to limit sales of our products or Services to any person, geographic region or jurisdiction. We can exercise this right as appropriate. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time. Any offer made for any product or service on this site is void where prohibited by law.

We do not guarantee that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 5 – DISCLAIMER OF LIABILITY

We and our representatives will not be responsible for any loss or damage, direct or indirect, arising from: (a) any inaccuracy or lack of additional information, delays, interruptions, errors or omissions in the provision of the data contained on this website; (b) any decision or action taken by the user or third parties, based on this information.

We do not guarantee, represent or justify that your use of our service will be timely, safe, without errors or interruptions.

We do not guarantee that the results that can be obtained by using the service will be accurate.

You agree that from time to time, we may remove the service for indefinite periods of time or cancel at any time without notifying you.

You agree that your use or inability to use the service is at your own risk. The service and all products and services delivered through the service are, except as stated by us) provided without warranty and subject to availability for your use, without any representation, warranties or conditions of any kind, express or implied, including all warranties implied or commercial conditions, quantity, suitability for a specific purpose, durability, title, and non-infringement.

Under no circumstances will Cherio Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any direct, indirect, incidental, punitive, special, or any loss, loss, claim or damage consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, lost data, replacement costs, or any similar damages, whether based on contract, wrongful act (including negligence), strict liability or liability otherwise, arising out of your use of any of the services or any products purchased using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind as a result of using the service or any content (or product) published, transmitted or otherwise available through the service, even if alerted to such a possibility. As some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.

SECTION 6 – RETURN BY REPENTANCE OR WITHDRAWAL

If you receive the product and want to withdraw from the purchase, you have the right to return it and receive a refund of the partial value of your order (we only offer a partial purchase amount, which will be the full value of the product at its purchase price , because our value is also included in the team’s workforce, which is all care, maintenance, organization and shipping of the product). The deadline for withdrawing from the purchase is 07 (seven) consecutive days from receipt of the product. The order will only be canceled if the product has no signs of use, accompanied by all its accessories, box and original packages.

The order will be canceled after we analyze the product. The analysis will be carried out in up to 07 (seven) business days, counted from the receipt of the product in our store again.

If the product meets the above requirements, the refund of the amount paid will occur according to the payment options below:

Credit card: Your card administrator will be asked to cancel your debit. If debit has already occurred, the reversal of the installment (s) paid may occur in up to 02 (two) subsequent invoices. We remind you that this procedure is the responsibility of the issuing bank.

Bank slip: the refund will be made through deposit in the purchase holder’s current account, even CPF, within 10 (ten) business days.

Personal and Non-Transferable Products such as: Contact Lenses, Underwear, Tailor Made Clothing, Tailor Made Shoes, Vampire Teeth and the like that are related to intimate contact and personal hygiene or custom made items will not be refunded. , please do not insist.

For payments via PAYPAL: Refunds will only be partial and made within 15 days of purchase. After this date we CANT MAKE THE REFUND. The refund amount will be issued partially due to the new platform rules (November/2022) that don’t support refunds for sellers and buyers so the refund will only be partial (excluding platform transaction fees from the final amount and additional fees).

SECTION 7 – INDEPENDENCE

In the event that any provision of these Terms of Service is found to be illegal, void or ineffective, such provision shall, however, apply to the maximum extent permitted by applicable law, and the unenforceable portion will be considered separate from these Terms of Service. Such determination does not affect the validity and applicability of any other remaining provisions.

SECTION 8 – INTEGRAL AGREEMENT

If we do not exercise or enforce any right or provision in these Terms of Service, this will not constitute a waiver of such right or provision.

These Terms of Service and any operational policies or standards posted by us on this website or with respect to the service constitute the entire agreement between us. These terms govern your use of the Service, replacing any prior or contemporary agreements, communications and proposals, whether verbal or written, between you and us (including, but not limited to, any previous versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service should not be construed against the party who drafted them.

SECTION 9 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our website or on the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping fees, shipping times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or any related website is inaccurate, at any time and without notice (even after you have sent the your request).

We do not undertake any obligation to update, alter or clarify information on the Service or any related website, including, without limitation, pricing information, except as required by law. No specific update or update date on the Service or any related website should be used to indicate that all information on the Service or on any related website has been modified or updated.

SECTION 10 – COMMENTS, FEEDBACK, ETC. OF USER

If, at our request, you submit certain specific items (for example, participation in a contest), or without an order from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively called ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use any comments you forward to us . We are not responsible for: (1) keeping any comments confidential; (2) indemnify for any comments; or (3) respond to any comments.

We may, but are under no obligation, to monitor, edit or remove content that we determine in our sole discretion to be against the law, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable or that violates the intellectual property of others or these Service Terms.

You agree that your comments will not violate any third party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights. You agree that your comments will not contain defamatory, illegal, abusive or obscene material. They will also not contain any computer viruses or other malware that could affect the operation of the Service or any related website. You may not use a fake email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the source of any comments. You are solely responsible for any comments you make and their accuracy. We assume no responsibility or liability for any comments posted by you or any third party.

SECTION 11 – RESTORATION OF CANCELED ORDER VALUE

The refund of the amount paid will occur according to the payment options below:

Credit card: your card administrator will be notified and the refund will be made in up to two subsequent invoices.

Bank slip or account debit: the refund will be made by electronic transfer to the current account indicated by the buyer, within 10 working days. It is necessary that the CPF of the current account holder is the same as that stated in the request (CPF of the client).

In installment purchases, the refund will obey the procedures of the financial agent involved.

In case of return, the refund of the amounts will be processed only after receiving and analyzing the conditions of the product (s) in our store again.

The refund will be made in the total amount of the returned / canceled product.

The freight will not be refunded, as as agreed and confirmed individually with each customer before the respective purchase, it is a non-refundable fee.

We exempt ourselves from the responsibility of canceling or repairing any product that clearly shows signs of misuse.

SECTION 12 – EXCHANGE OF THE PRODUCT, MODEL DIVERGENCE and or IRREGULARITY IN QUALITY

Check the product immediately upon delivery. If there is any discrepancy with the product or the quality of delivery, please contact us with the reason and records proving the reason for the return. The return will only be accepted if the problem is found.

Once communicated by the carrier about the return, our team will arrange a new order with the shipment of the product, see case analysis.

In case you receive the merchandise and it presents some divergence, it is necessary that it is without signs of use, accompanied by all its accessories so that it can be replaced by another product of the same species (model and brand). The deadline for contacting our Customer Service Center is 07 (seven) calendar days from receipt of the product. The exchange or cancellation of the order will only be carried out after analyzing the product. The period for making the exchange will depend on the availability of the same model of the product in our stock and will be informed via email or Social Media. If the product is unavailable in our stock, it can be replaced by another similar product at the same value. However, if you do not want the similar product, you have the right to request a cancellation of the purchase.

ATTENTION! Many cosplays and props are considered “Custom-made” by suppliers. When the product is made to measure, we are unable to return the value in any instance. Many of our in-store products fall into this category. Contact the team to learn more about these products.

SECTION 13 – DEFAULT PRODUCT EXCHANGE

The exchange request must be communicated to the customer within 7 (seven) consecutive days, counting from the date of receipt. Within this period, the customer has the right to request an exchange, provided that it is accompanied by records proving the defect and the product is free of misuse, accompanied by all its accessories.

The products must be analyzed by us and can be returned without prior consultation in case of non-compliance with the criteria listed above or if no defect is found.

SECTION 14 – DELIVERY AND DELIVERY TIMES

Right after your order is completed, it will go into the making phase when necessary, with an estimated period of 15 to 45 working days (Pieces from most famous brands such as Delusion3, Artistic Sprouts, etc. may have a longer cooking time and we have no way predict the confections due to his long service queue, for more details, contact us for more information). After making it, you will be informed of the shipping rates and options available, and only after the payment of the freight will the delivery period begin to count.

Delivery will take place according to the payment option selected at the time of purchase, and will depend on confirmation of payment by the entity responsible for the payment method. The delivery time varies according to several factors, such as: climatic conditions, strikes, world events, national and international holidays, commemorative dates, among others. In the months of November, December, January and February, the period increases due to Christmas and New Year’s Eve, since in this period there is a large flow of orders in postal services worldwide. The months of January and February are affected by the Chinese New Year (Chinese celebration that can last from 15 to 30 days, as it is the only date on which the Chinese stop working, slowing shipping)

Estimated average order term after posted:

20 ~ 46 days. 39% of orders.

46 ~ 60 days. 41% of orders.

60 ~ 98 days. 20% of orders.

OBS: Average term means the term that is normally practiced by the courier in general. The estimated term means that it can vary more or less, as explained above.

IMPORTANT: The store will NOT be responsible for any loss or damage, direct or indirect, arising from: (a) any inaccuracy or lack of additional information, delays, interruptions, errors or omissions in the provision of the data contained on this website; (b) any decision or action taken by the user or third parties, based on this information.

The store cannot be responsible for increasing this period, since freight is an outsourced service. There is no possibility to manipulate deadlines or the way the product is transported.

BRAZIL, ATTENTION !! Due to the new international shipping rules (postal dispatch), some products may be charged at R $ 15.00 per package by the post office. But dont worry about it! ‎ ‎
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Other situations that can change the delivery time:

Inconsistency in the data reported in the register.

Difficulties in confirming the registration to release the order.

Absence of responsible person to receive the product at the place of delivery.

Refusal to receive goods by third parties.

Natural factors such as rain, accidents, among others.

SECTION 15 – FREIGHT

As stated earlier, we import from a website called Taobao, which only ships to China. We have a partner warehouse in China that receives the products for us, weighs them and informs the freight rates available for the customer’s exclusive order. Freight is the customer’s full responsibility.

The deadline for payment of freight is 90 (Ninety) days from the date of receipt of the same in our warehouses, as this is the storage time given for each product in them. Products in which the freight is not paid and contact has not been successfully obtained in that time will be considered dropouts, without the right to a refund and the products will be properly destined. NOTE TO BRAZILIAN CUSTOMERS: Freight is calculated based on the dollar in real time, so it may happen that the amount will be adjusted in reais depending on the date, we appreciate your understanding.

We remind you that the freight is not refundable because it is an international shipping fee that is not recoverable, made under personalized demand (according to the customer’s needs). It is a variable value referring to the customer’s way of sending. Even if the package ends up going back to the sender (according to Art. 56, §1 °, of the Ordinance Coana n ° 82/2017), we will not be responsible for the refund of the freight, if the customer wishes to refund the product instead resending the package.

The customer is fully responsible for the freight charge. In front of the product withdrawals due to the freight cost, the buyer will have full responsibility. We will not make refunds for this reason if the purchase has already been made and if the product has already arrived at our partner warehouse. We ask you not to insist.

SECTION 16 – MADE PRODUCTS (PROPS / ARMORINGS / PERSONALIZED CLOTHING / STAIRS / ACCESSORIES / WEAPONS IN GENERAL)

Props / staffs / weapons are NOT REFUNDABLE! The product is made especially for the customer. Refunds cannot be made because the prop suppliers make the products exclusively, that is, there may be minimal differences from product to product such as details, colors, etc. (they are made by hand). Please do not insist.

In shipping the product is at risk of scratches, dents or other problems. It is not a confection problem, but a divergence in shipping that we will not be responsible for. Understand that we cannot control how the package is shipped, only how it is packed (we pack it as safely as possible).

As stated in the previous sections, the freight charge is the TOTAL responsibility of the buyer. We will not be responsible for high freight costs (it may be normal for products of this type due to the size and / or weight of the packages).

SECTION 17 – PAYMENT METHODS

At the moment, we offer 4 payment methods: Bank deposit (Banco do Brasil, Nubank and CAIXA), Paypal, Wirecard (automatic through our website), PIX and Picpay. If you opt for bank deposit or PIX, we will guarantee a 10% discount for you.

In the methods above, you can choose to install up to 12x in any flag, in an automated way, or issue a bank slip by checking the “Deposit / Bank Transfer” option and informing the team. It may happen to increase the value due to installment fees, which is the responsibility of the customer.

In the case of deposit / transfer, it is the customer’s responsibility to confirm the purchase through the photo of a legible receipt and with the full name of the buyer. On the contrary, we will not confirm the purchase.

SECTION 18 – ON CUSTOMS FEES

The chances of passing and staying through customs are small, as all items are sent by plain mail and suppliers ship in discreet packages. If you go through customs, you will need to wait a few days and a fee may be charged. However, orders are only taxed in rare cases. Even so, the store will NOT be responsible for any types of fees charged by the Post Office / IRS, including extending the delivery period. The values are borne by the buyer, and it is not possible to refund the product for this reason or any type of refund.

Situations that can change the delivery period;

> National events, holidays, strikes, protests and other events that may compromise the security of the package.

> Absence of responsible person to receive the product at the place of delivery.

> Postal strike.

> Natural factors such as rain, accidents, among others.

> Incorrect address / Change of address

IMPORTANT! We are NOT responsible if the delivery of the order is not made in this case. If you are about to change your address, we advise you to request that it be sent to the home of a friend or relative who is sure you can receive the package. If the item returns to the sender due to this fact, we will try to renegotiate the shipment, however, as a courtesy of the store and not as an obligation. If the sender does not accept the negotiation, we will not be able to act otherwise, you will have to pay again for the freight to resend your package.

SECTION 19 – STOCK

If the product runs out of stock during the middle of the purchase, the buyer will have the option to choose another product of the same value or other products of lesser value. We remind you that the purchase is made to order and the products are sent according to availability in the supplier’s stock.

In case the customer orders more than one product, they can be sent separately, both because we work with multiple suppliers and to avoid bulky orders.

Orders sent separately tend to arrive on different dates, but as soon as they are available, you will receive all tracking codes by email to track shipments.

SECTION 20 – TAOBAO PURCHASES

Our items are imported from Taobao (will be marked in the advertisement or will be notified to the customer), so they do not include the shipping fee, which will only be calculated AFTER the customer’s purchase.

No refunds / refunds can be made when: the customer is dissatisfied with the freight charge, when the customer makes reservations for parts that have not yet been released by the supplier, clothes made entirely to measure (as they are exclusive pieces for the customer) – only in case of defect in the part.

The parts have the same shipping time, but there is also a 1-week week period where the order leaves the supplier and is sent to our partner, who weighs the content and informs the values and shipping options available.

SECTION 21 – PARTNERS AND DISCOUNT COUPONS

21 a) Our partnership system works as follows: you can create an affiliate account on our website (https://www————-3oyqs.hosts.cx/index.php ? route = affiliate / login) and you can generate links through your account to advertise the products of the store. As soon as someone buys using your link, you will earn 5% back to you, where you can use the amount to purchase products from our store.

In addition, you can have a discount coupon (you will choose the code) to offer a 5% discount on any product in the store to your followers!

At the moment we are no longer accepting exchange partnerships.

Envie sua solicitação via e-mail (luna@cheriostore.com.br) ou por alguma rede social.

21 b) About discount coupons – All partners will have discount coupons so that their followers can purchase a 5% discount on any purchase in the store. This is the maximum discount amount we can offer for partner coupons.

We remind you that partner discount coupons are only valid for CREDIT CARD PURCHASES on the website. The coupon is not valid for purchases made through bank deposit and is not cumulative with any other type of discount provided by the store.

If the customer makes the purchase anyway, he will be notified. If we do not have an answer, the purchase will be canceled and the money will be returned to the buyer.

SECTION 22 – FINAL CONSIDERATIONS

The pieces shown here are produced according to the models in the photos may have small differences, but nothing that makes them uncharacteristic.

Colors, models and sizes will always be respected.

For clothes, consider that the measurements may differ by 1 or 2 cm by more or less.

Eventually, the requested color may run out and the supplier automatically sends another available color.

Customers who buy here are aware of the terms and conditions of use of this website.

 GOOD SHOPPING!